These are just some of the traits that referring doctors mention when they speak about Don. They also laud his quality, service and communication skills using terms like "superior" and "exceptional". Don describes himself more simply as "a dedicated artist and a problem solver".

 
Prior to founding Dencraft, he was employed for 12 years at an in-house laboratory where much of his time was spent working chairside with demanding and knowledgable dentists. That clinical experience gives him an advantage over other technicians and helps to explain why his prostheses are so precise.